Khandaq

Terms of Service

Last updated: 6 November 2026

The short version

• Khandaq offers spiritual care based on the Qur'an and Sunnah. It is not medical or mental health care, and it is not a religious ruling (fatwa).
• In an emergency, or if you are thinking of harming yourself, contact your local emergency services now (999 in the UK). The App can't provide emergency help.
• You must be 16 or over to use Khandaq.
• Purchases are made through the Apple App Store or Google Play. Subscriptions renew automatically until you cancel them in your App Store or Google Play settings. Deleting the App or your account doesn't cancel them.
• For a refund, ask Apple or Google, or contact us.
• Items such as perfume oils and bukhoor are optional. Please follow our safety guidance: lit coal is a fire, burn and carbon monoxide risk.
• Nothing in these Terms affects your legal rights as a consumer.

1. About These Terms

These Terms of Service ("Terms") are a legal agreement between you and Khandaq ("Khandaq", "we", "us", "our"). They apply to the Khandaq mobile application (the "App") and our website at khandaq.app (the "Website"). Khandaq is operated by Khandaq Ltd, a private limited company registered in England and Wales (company number 17540030), with its registered office at Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom. You can contact us at support@khandaq.app.

By creating an account or using the App, you agree to these Terms. Please read them carefully. If you don't agree, please don't use the App.

Our Privacy Policy explains how we use your personal information. It is not part of these Terms, and you don't agree to it by accepting them.

The App is for personal, non-commercial use. These Terms are written for consumers, and nothing in them takes away rights you have by law as a consumer.

Before you buy anything, the App and your app store show you the price and what you are buying. We keep the current version of these Terms on this page; you can save or print it at any time.

2. What Khandaq Is

Khandaq is an Islamic spiritual care and ruqyah companion. Depending on your plan and on what is available at the time, the App includes:

• guided ruqyah sessions, sleep ruqyah, Qur'an reading, adhkar, dhikr and salawat;
• a symptom screener that suggests a level of support and a daily care plan based on your answers;
• your Timeline, private day notes, Journey Recaps and progress tracking such as streaks and your Spiritual Level;
• the Spiritual Guide, a daily guided practice;
• Digital Majlis, live audio sessions of dhikr and recitation led by Khandaq;
• Lead Raqi tickets, through which you can ask a Lead Raqi for personal guidance (see Section 8); and
• on the Bespoke plan, a personal care plan and ongoing check-ins from an assigned Lead Raqi.

Khandaq has a Free plan and two paid plans, Premium and Bespoke. Some features are only available on a paid plan, and some may not be available yet. The App shows what each plan includes before you buy.

"Lead Raqi" means a member of Khandaq's ruqyah support team who responds to tickets and, where assigned to you, supports you on an ongoing basis. "Staff" means our administrator and our Lead Raqis.

3. Not Medical Care, and Not a Religious Ruling

Khandaq provides spiritual care. It is not a medical device, and it does not diagnose, treat or prevent any medical or mental health condition. It is not a substitute for a doctor, psychologist, psychiatrist, counsellor or any other qualified health professional.

• The symptom screener reflects your own answers. Its result is not a diagnosis of any condition, spiritual or medical.
• Some experiences people associate with the evil eye, sihr (magic), waswas or jinn can overlap with symptoms of medical or mental health conditions. If your symptoms affect your health, please also seek advice from a doctor or qualified medical professional.
• Keep taking any prescribed medication. Don't stop or change any treatment without speaking to your doctor, and don't delay seeking medical care because of anything in the App.
• If you are pregnant, or have a health condition, allergies, asthma or another breathing condition, take that into account before following any practice in the App.
• Some people feel strong reactions during ruqyah, such as shaking, nausea or faintness. Sit somewhere safe, and never practise while driving or doing anything else that could be dangerous. If you hear or see things others don't, or have thoughts of harming yourself or others, see a doctor urgently.

Emergencies: if you or someone else is in danger, or you are thinking of harming yourself, contact your local emergency services immediately (999 in the UK). In the UK you can also call Samaritans free, any time, on 116 123. The App and our staff can't provide emergency help, and messages to us are not answered instantly.

Not a fatwa: content and guidance in the App, including guidance from a Lead Raqi, is offered sincerely and is based on the Qur'an, the Sunnah, classical scholarship and our team's experience. It is not a formal religious ruling. For a ruling on a personal matter, please consult a qualified scholar.

No promised results: any benefit comes from Allah alone. We can't promise any spiritual, emotional, physical or other outcome from using the App.

4. Your Safety During Practice

Some sessions suggest optional items: drinking water, Zamzam water, perfume oils (attar) and bukhoor (incense burned on coal). Every item is optional. If you choose to use them, please follow this safety guidance.

• Perfume oils are for the skin only. Never swallow them, keep them away from your eyes, and don't use them if you have allergies or sensitive skin.
• Lit coal and bukhoor are a fire and burn risk. Use a proper burner on a stable, heat-proof surface, away from children, pets, curtains and anything flammable. Never leave it unattended, and make sure the coal is fully out afterwards. Don't use bukhoor if you have asthma or another breathing condition.
• Burning coal gives off carbon monoxide, which you can't see or smell and which can kill. Only burn it in a well-ventilated room, for short periods. Never burn it in a room where anyone is sleeping, and never leave it burning overnight. A carbon monoxide alarm is strongly recommended.
• Use clean drinking water, and only use Zamzam water from a source you trust. Follow the instructions and warnings on any product you use.
• Stop any practice that makes you unwell, and seek medical help if you need it.

Before a session that uses perfume oils or bukhoor, the App asks you to confirm that you understand these risks. We keep a record of that confirmation, as described in our Privacy Policy.

You are responsible for using these items safely and in line with this guidance. This doesn't limit our responsibility where the law doesn't allow it to be limited (see Section 16).

5. Who Can Use Khandaq

• You must be 16 or over. If you are under 18, please only use the App and make purchases with the agreement of a parent or guardian.
• You must give accurate information when you create your account, and keep it up to date.
• Your account is for you alone. Don't share it or let anyone else use it.
• You must not use the App if the law where you live doesn't allow it.
• You confirm that (i) you are not located in a country that is subject to a United States Government embargo, or that has been designated by the United States Government as a "terrorist supporting" country; and (ii) you are not listed on any United States Government list of prohibited or restricted parties.

6. Your Account and Its Security

• Keep your password private, and don't use it for other services. We send a verification code each time you sign in. Never share that code with anyone, including anyone claiming to be from Khandaq.
• You are responsible for what happens on your account, unless it happens because of something we did wrong or something you couldn't reasonably have prevented.
• If you think someone else has used your account, tell us at support@khandaq.app straight away.

7. Plans, Purchases and Payments

7.1 Buying through Apple or Google

All purchases in the App are made through the Apple App Store or Google Play, using your store account. Apple or Google takes your payment, and their own terms also apply to the purchase. We don't see or store your card details. The price, including any tax, is shown before you confirm.

7.2 Premium and Bespoke subscriptions

• Premium and Bespoke are subscriptions, billed monthly or yearly as you choose. The App and your store show the price and what each plan includes before you subscribe.
• Bespoke starts with a request. We review each request and may decline it, for example if no Lead Raqi is available. You are only charged once your request is accepted and you subscribe.
• Your subscription renews automatically at the end of each period, at the price in force at the time, until you cancel.
• To cancel, use your App Store or Google Play subscription settings. Deleting the App, or your Khandaq account, does not cancel a subscription. Cancel before the renewal date to avoid being charged for the next period (Apple may charge up to 24 hours before it). You keep access until the end of the period you have paid for.
• If we change the price of a plan, we will tell you at least 30 days before the change applies to you. Your store will also notify you, and may ask for your agreement. If you don't want to pay the new price, you can cancel before it takes effect.
• If you switch between plans, your store decides when the change takes effect and how any difference in price is handled.

7.3 Lead Raqi tickets

• A ticket is one request for personal guidance from a Lead Raqi. It covers the Lead Raqi reviewing your request, any follow-up questions within that ticket, and their response. A ticket is a one-off purchase and does not renew.
• Premium includes 1 ticket a year. It renews every year on the anniversary of the day you created your Khandaq account, not the day you subscribed. Bespoke includes 1 ticket a month, renewing on the same day each month as the day you created your account. Included tickets that you don't use don't carry over. Once you've used your included ticket for the period, or on the Free plan, each ticket has a price, shown before you submit it.
• A paid ticket only reaches a Lead Raqi once your payment has gone through. If the payment doesn't complete, the ticket is not sent, or it is withdrawn, and you are not charged for it.
• If you are charged but the payment can't be matched to your ticket: on iPhone, we add a free ticket credit to your account; on Android, Google cancels and refunds the payment automatically after 3 days. You can still ask for a refund instead of a credit.
• We will respond within a reasonable time. Response times vary with demand, so please don't use tickets for anything urgent (see Section 3). If we haven't responded to a paid ticket within 30 days, you can ask for a refund.

7.4 Promo codes and fee waivers

• Promo codes can be used only as described when they are issued. They have no cash value, can't be exchanged, may have an expiry date or a limit on use, and may not be combined unless we say so.
• If you genuinely cannot afford Premium, you may ask for a fee waiver by making a declaration in the App, sworn by Allah, that you cannot afford it. Fee waivers are at our discretion and apply only to Premium. We ask you to let us know when you can afford Premium; this is a request made in good faith. You won't owe us anything for the time your waiver was in place, and you only pay if you choose to subscribe. We may end a fee waiver if we reasonably believe the declaration was not genuine, or with reasonable notice.

7.5 Refunds and your cancellation rights

• Refunds through Apple or Google: Apple and Google handle refunds for purchases made through them, under their refund policies. You can ask Apple at reportaproblem.apple.com, or Google through Google Play. This does not affect your legal rights against us. If you are entitled to a refund under these Terms or the law and Apple or Google don't give it, contact us at support@khandaq.app and we will refund you directly, by bank transfer or another method we agree with you. We only use your payment details to send the refund, and delete them afterwards.
• Your 14-day right to cancel: you usually have 14 days from purchase to cancel. To cancel, tell us at support@khandaq.app, or ask Apple or Google for a refund. Before you buy, the App asks you to confirm that you want your purchase to start straight away, and saves your answer:
  • Premium gives you digital content (such as guided sessions and audio) and services (such as your included ticket and live Digital Majlis sessions). If you ask for access to start straight away and agree that you will lose your right to cancel the digital content, that right ends once access starts. You can still cancel within 14 days, but we may keep a fair amount for services already provided, such as an included ticket you have used.
  • Bespoke and Lead Raqi tickets (services): if you cancel within 14 days after work has started, we may deduct a fair amount for what we have already provided. Once a ticket has been fully answered within the 14 days, you can no longer cancel it. If you cancel a ticket before a Lead Raqi has started on it, you get a full refund.
  • The 14-day right applies to your first purchase of a plan, not to each renewal.
• You can cancel using the model cancellation form at the end of these Terms, or any clear statement. If you cancel, we will refund you within 14 days of you telling us.
• After you buy, a confirmation of your purchase, the version of these Terms that applied and your agreement to start straight away is saved in the App under Profile → My purchases, where it can't be changed and you can see it at any time.
• If something you paid for is faulty or not as described, you have legal rights, including a repair, replacement or refund. If we can't provide a ticket you have paid for, we will give you a free replacement ticket or a refund, whichever you prefer.
• If you think we have charged you wrongly, contact us at support@khandaq.app and we will look into it.

8. Lead Raqis and Personal Guidance

• Lead Raqis are part of Khandaq's ruqyah support staff. They give guidance in writing through the App, based on the Qur'an and Sunnah and their experience. They are not doctors or therapists, and their guidance is not medical advice or a religious ruling (see Section 3).
• You decide whether and how to follow any guidance. Please use your own judgement, and seek medical or professional help where you need it.
• Guidance is given through the App only. Our staff will never ask you to pay them outside the App, to meet in person, to send money or gifts, or to buy oils, water or other remedies from them. If anyone does, please don't pay, and tell us at support@khandaq.app.
• Our staff can see some of your information so they can help you. The Privacy Policy explains exactly what they can see.
• What you tell our staff is kept confidential, except where we have to share it by law, or where we believe someone's life or safety is at serious risk, when we may contact emergency services (see section 5.2 of our Privacy Policy).
• On the Bespoke plan, an assigned Lead Raqi builds a personal care plan for you, follows your progress and sends you check-ins. Which Lead Raqi is assigned to you may change.
• Before you see your care plan for the first time, we ask you to confirm that you will do your best to follow it, that you will speak to a doctor about any health problem, and that in an emergency you will call 999 (or your local emergency number). Your care plan is spiritual guidance, and Section 3 still applies to it.
• Your Lead Raqi may update your care plan. Each update is recorded, and we tell you about it in the App and by email.
• Your progress on the plan is worked out from what you do in the App. Anything you do outside the App, such as reading from a printed mushaf, isn't counted, so your progress may look lower than what you have really done; you can tell your Lead Raqi. Progress is a guide for you and your Lead Raqi. It never changes your plan, your plan type or your access on its own.

9. Acceptable Use

When using Khandaq, you agree not to:

• break the law, or use the App to harm, threaten, harass or abuse anyone, including our staff and other members;
• post or say anything hateful, sexual, violent, deliberately offensive or misleading;
• promote or offer sihr (magic), fortune-telling, or seeking help from jinn, or advertise any paid service;
• impersonate anyone, or give false information about yourself;
• try to access other people's accounts or information, or parts of the App you're not allowed to use;
• interfere with the App or its security, or use bots, scrapers or other automated tools on it;
• copy, sell or share the App's content, except as these Terms allow;
• make a declaration you know is untrue, for example to get a fee waiver.

In Digital Majlis, you also agree:

• to be respectful, and to speak only when you have been invited to and have accepted;
• not to record, screenshot or share a session, or other members' usernames or voices, outside the App; and
• that the host may mute you or take back your invitation to speak, to keep the session calm and on topic.

Reporting: to report something said in a Digital Majlis session, or another member's behaviour, email support@khandaq.app with the date, time and username. We review every report and may mute or restrict the member involved. If you're unhappy with how we handled a report, you can complain to us in the same way.

10. If These Terms Are Broken

If we reasonably believe you have broken these Terms, we may act in proportion to what happened. For example, we may:

• mute you, or take back your invitation to speak, in a Digital Majlis session;
• restrict you from opening new tickets, for a set time or until we lift it. If this stops you using tickets included in a plan you have paid for, we will refund the part of the price for those tickets; or
• in serious or repeated cases, close your account (see Section 15).

Where we reasonably can, we will tell you what we are doing and why. If you think we have made a mistake, contact us at support@khandaq.app and a person will review it. If we close your account because you seriously broke these Terms, you may not be entitled to a refund for the rest of the current period you have paid for, except where the law says otherwise. We will still refund any later renewal charge taken after your account closed (see Section 15).

11. Your Content

• You own what you write in the App, such as day notes, reflections, letters to your future self, ticket messages and replies ("Your Content").
• You give us permission to store, process and display Your Content, and to let staff see it as the Privacy Policy describes, only so that we can provide the App and support you. This permission ends when Your Content is deleted, except for copies kept as the Privacy Policy describes.
• We will never publish Your Content, or a review or testimonial you send us, without your permission, and never under your real name unless you agree.
• If you send us suggestions or feedback about the App, we may use them to improve Khandaq without any obligation to you.
• You are responsible for making sure that anything you share doesn't break the law or anyone else's rights. Please don't share other people's personal details unless they have agreed.

12. Our Content and Your Licence to Use the App

• The App, its design, software, written guidance, care plans, audio we produce, and the Khandaq name and logo belong to us or to the people who license them to us.
• We give you a personal, non-exclusive, non-transferable licence to use the App on devices you own or control, for your own non-commercial use, in line with these Terms and your store's rules.
• The Qur'an belongs to no one. Specific recitations, translations and transliterations in the App are used with the permission or under the terms of their sources.
• You may not copy, change, sell or redistribute the App or its content, or try to extract its source code, except where the law allows it.

13. AI and Automated Features

• Writing assistant: some text boxes have an optional button that uses an AI service to correct grammar and spelling. Your text is only sent when you tap it, as the Privacy Policy explains. Please check the result before you send it.
• Staff drafting: staff may use AI tools to help draft check-in messages. A member of staff reviews every message before it is sent to you.
• AI assistant: where the App offers an AI assistant that answers questions (such as Ruqya Chat, when available), its answers are general information. It can be wrong, it doesn't assess your personal situation, and it isn't a Lead Raqi. Questions it can't answer may be passed to our staff.
• Narration: some spoken instructions, guidance and AI assistant answers may be read by an AI-generated voice or by your device's text-to-speech voice. These may quote words of dhikr, but they are not recitation. The recitation of the Qur'an, and the dhikr and salawat audio you recite along with, are recorded by a person, never generated by AI.
• Automatic suggestions: the symptom screener's suggested level and your Spiritual Level and streaks are calculated automatically. They are guides only, not judgements about you.
• AI and automated features can make mistakes. Don't rely on them for medical, legal or safety decisions.

14. Availability and Changes to the App

• We work to keep the App available and accurate, but we can't promise it will always be available, uninterrupted or free of errors. We may need to pause it for maintenance or updates.
• We may change, add or remove features, for example to improve the App, to reflect changes in the law, or for safety. Some features may be introduced gradually.
• If a change would significantly reduce what you get from a plan you have paid for, we will tell you in advance. You can then cancel, and we will refund you (or arrange a refund through Apple or Google) for any period you have paid for after the change.
• Messages from us: we may show announcements in the App and, if you allow notifications on your device, send push notifications, for example about new features, changes to the App or reminders from your care plan. You can switch notifications off in your device settings at any time. We will tell you about important changes to your account, safety or these Terms whether or not notifications are switched on, for example in the App or by email. See our Privacy Policy for how we use your information.
• The App works on supported versions of iOS and Android, as shown on its App Store and Google Play pages. You may need to update the App, or your device's software, to keep using it. Older versions may stop working.

15. Ending Your Account

• You can delete your account at any time in the App, or by emailing support@khandaq.app. If you ask in the App, your account is deactivated straight away. If you email us, we first confirm it's you, then deactivate it. Either way, it is permanently erased 30 days after we receive your request, and we tell you the date.
• To keep your account, sign in during those 30 days and tap Keep my account.
• You can't ask to delete your account while a Premium or Bespoke subscription is set to renew. Cancel it in the App Store or Google Play first: only you can cancel a store subscription. Any time left on a cancelled subscription ends when your account is deactivated.
• While your account is waiting to be deleted, your open tickets are paused. On deletion they, and any unused included or credited tickets, are deleted. If a ticket you paid for is still unanswered when your account is deleted, we will refund it.
• Some limited records are kept after deletion, as explained in Section 10 of the Privacy Policy.
• We may end these Terms and close your account by giving you at least 30 days' notice, or straight away if we close it under Section 10 (serious or repeated breaches). If your subscription is still set to renew, we will ask you to cancel it, and we will refund any charge taken for time after your account closed.
• If we close your account when you haven't broken these Terms, or stop offering the App altogether, we will refund you (or arrange a refund through Apple or Google) for any period you have paid for after it closes.

16. Our Responsibility to You

• What we are responsible for: if we break these Terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result of that. Loss or damage is foreseeable if it is obvious it will happen, or if we and you both knew it might happen when you started using the App.
• What we are not responsible for: loss or damage that is not foreseeable, or that is caused by something outside our reasonable control (see Section 17). We are also not responsible for loss or damage to the extent it is caused by you not following the guidance in Sections 3 and 4, such as delaying medical care or using items unsafely.
• Personal use only: the App is for personal use. We are not responsible for any loss of profit, business, business opportunity or income.
• Your devices: if digital content we supply damages a device or other digital content of yours because we failed to use reasonable care and skill, we will either repair the damage or pay you fair compensation. We are not responsible for damage you could have avoided by installing updates we offered free of charge, or by following installation instructions.
• Limit: apart from the things listed under "What we never limit" below, our total responsibility to you is limited to the greater of the total price you paid for Khandaq purchases (through Apple or Google) in the 12 months before the claim arose, or £100.
• What we never limit: nothing in these Terms limits or excludes our responsibility for death or personal injury caused by our negligence, or by that of our staff; for fraud or fraudulent misrepresentation; for your rights under data protection law; for our responsibility under "Your devices" above; for breach of your legal rights as a consumer, including your rights that digital content is of satisfactory quality, fit for purpose and as described, and that services are provided with reasonable care and skill and match what we told you; or for anything else that the law does not allow us to limit or exclude.

17. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, such as internet or power failures, app store outages, cyber attacks or service-provider failures that we couldn't reasonably have prevented or planned around, natural disasters, or actions by governments. If this happens, we will tell you where we can and do what we reasonably can to reduce the effect.

18. Apple and Google

If you downloaded the App from the Apple App Store:

• These Terms are between you and Khandaq only, not Apple. Khandaq, not Apple, is responsible for the App and its content.
• Your licence to use the App is limited to Apple-branded products that you own or control, as allowed by the Usage Rules in the Apple Media Services Terms and Conditions (including Family Sharing, where available).
• Khandaq is solely responsible for providing maintenance and support for the App, as described in these Terms or as required by law. Apple has no obligation to provide any maintenance or support for the App.
• If the App does not conform to any warranty that applies, you may notify Apple, and Apple will refund the purchase price of the App (if any). To the maximum extent permitted by law, Apple has no other warranty obligation for the App, and any other claims, losses, costs or expenses caused by a failure to conform are Khandaq's responsibility, as set out in these Terms.
• Khandaq, not Apple, is responsible for dealing with any claims by you or anyone else relating to the App or your use of it, including product liability claims, claims that the App fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If anyone claims that the App or your use of it infringes their intellectual property rights, Khandaq, not Apple, is responsible for investigating, defending, settling and resolving that claim.
• You must comply with any third-party terms that apply when you use the App, such as your mobile data provider's terms.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right to enforce them against you as a third-party beneficiary.

If you downloaded the App from Google Play, Google Play's terms and policies also apply to your download and purchases. Google is not responsible for the App or its content.

19. Changes to These Terms

We may change these Terms to reflect changes to the App or our subscription plans (see Section 14), or changes in the law. We will tell you at least 30 days before a significant change takes effect, for example by an in-app notice or by email. If you don't accept it, you can stop using the App and cancel. If the change is to your disadvantage and you have paid in advance, we will refund the part of any period you have paid for after the change. The "Last updated" date at the top shows when these Terms were last changed.

20. Complaints and Disputes

• If you have a complaint, please email support@khandaq.app. We aim to reply within 14 days and to resolve complaints fairly. If we can't resolve your complaint, we will tell you about an alternative dispute resolution provider and whether we agree to use it.
• These Terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
• If you live outside the United Kingdom, you also keep any protections given to you by the mandatory consumer laws of the country where you live.

21. Other Important Terms

• Transfer: we may transfer our rights and obligations under these Terms to another organisation, for example if Khandaq Ltd is sold, merged or reorganised. We will tell you if this happens, and it will not reduce your rights. You may not transfer your rights under these Terms to anyone else.
• Each part stands alone: if a court decides that part of these Terms is unlawful or unenforceable, the rest continues to apply.
• Delays: if we don't enforce a term straight away, we can still enforce it later.
• Third parties: apart from Apple (Section 18), no one other than you and us has any right to enforce these Terms.
• Our agreement: these Terms and the information shown to you when you buy are the agreement between you and us about the App. This does not exclude anything we told you about the App before you bought it that you relied on.
• Language: these Terms are in English. If they are translated, the English version applies.

22. Contact Us

Model Cancellation Form

Complete and return this form only if you wish to cancel. You can copy it into an email to support@khandaq.app.